Shipping policy

Shipping Policy

Effective Date: July 2026

Thank you for choosing Soulvasa. Every order is carefully packed to ensure it reaches you in perfect condition. Our goal is to provide a smooth and reliable delivery experience.

Order Processing

Orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During product launches, festive seasons, or promotional events, processing times may be slightly longer.

Shipping

We currently ship across India.
Estimated delivery time is 3–7 business days for metro cities and 5–10 business days for other locations, depending on your PIN code and courier availability.
Delivery timelines are estimates and may vary due to weather, public holidays, courier delays, or unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout before payment.
Any free shipping offers will be communicated on our website or during promotional campaigns.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email or SMS containing your tracking details so you can monitor your shipment.

Address Accuracy

Please ensure that your shipping address, contact number, and PIN code are accurate while placing your order. Soulvasa is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.

Damaged or Lost Shipments

If your package arrives damaged or appears to be tampered with, please contact us within 48 hours of delivery with clear photographs of the package and product. We will work with our courier partner to resolve the issue as quickly as possible.